Title: Assistant Program Director

FLSA Status: Non-Exempt

Locations:

1. 395 27TH STREET, WEST PALM BEACH, FL 33407
2. 207 NE 62TH STREET, MIAMI, FL 33138

Job Summary: The Assistant Program Director (APD) provides day-to-day program oversight and assist the Clinical Director with the operational success of Supportive Services Program at Carrfour Supportive Housing. Duties include team management, quality control, evaluation, development and coordination of all services offered to persons served.

Essential Duties/Expectations:

Administrative:

• Lead role in the day-to-day operation and coordination of the Supportive Services Program
• Assumes full responsibility for the CARISK data portal, the designated provider portal access system of Southeast Florida Behavioral Health Network (SEFBHN) who services as a key funder of services available on-site and is the designated Managing Entity (ME) for Palm Beach County.
• In collaboration with the Director of Special Projects and Finance Dept., ensures that all required programmatic and financial reports, including monthly billing are completed accurately and submitted on a timely basis (by the 10th of each month) to the ME through the CARISK portal.
• Maintain the accuracy of client files, including the sites electronic health record (EHR).
• Participate with ongoing continuous quality improvement (CQI) initiatives to enhance program operations; attends the monthly CQI meeting facilitated by the ME.
• Work in collaboration with property management staff to ensure timely recertification’s, including the Section 8 Mainstream Voucher Program for tenants participating in this program.
• Assist with monthly unit inspections and addressing housing noncompliance issues.
• Attends scheduled workshops, trainings, and meetings as required;
• Reports to the Clinical Director.

Financial:

• Ensures that program is in full compliance with all funding sources by collaborating with the Director of Special Projects and Finance Department at least quarterly to monitor expenditures.
• Work in collaboration with the property manager to report vacancies to the Carrfour Waitlist Coordinator, and maintain 95% occupancy rate.
• Work in collaboration with property manager to reduce delinquency to no more than 3% rental arrears.

Program Development

• Work in collaboration with the Property Manager and Services Team to establish community-building activities (tenant council, residents’ meetings, etc.) and facilitate/supervise workshops and information sessions to meet residents needs and interests to enhance life skills
• Collaborate with community resources to improve resident quality of life.
• Develop program initiatives to increase daily living and housing stability skills
• Oversee coordination of all employment activities on site;

Tenant/Resident Relations

• Work in collaboration with property manager to ensure community safety and security and timely completion and submission of incident reports
• Provide crisis intervention services in coordination with the Clinical Manager;
• Conduct case staffing quarterly (at a minimum) to address needs, strengths and employability skills, review Housing Stability Plans (HSP) and client progress;

Staff Management

• Supervision of service staff to ensure that contractual services funded by the ME, including case management, intervention-individual, supported employment, supportive housing/living, incidental expenses, recovery support individual/group are provided and documented in both the clients’ file and the CARISK system.
• On-going coaching of staff to ensure service interventions provided to residents are documented accurately and timely in the clients’ file and CARISK portal.
• Assist in hiring, training and on-site supervision of assigned staff, including performance evaluations and progressive discipline.
• Actively participate in individual and group supervision of staff;
• Monitor all supportive services staff PTO and completes timesheets within required time frames.

Minimum Requirements:

• Pays close attention to detail and demonstrates strong organization skills.
• Proficient in Microsoft Office 365 programs, and CARISK knowledge preferred, strong critical thinking skills and ability to problem solve.
• Effective communication skills, backed by detailed written documentation and comprehensive listening skills.
• Understanding of working directly with formerly homeless individuals and families and at-risk populations by treating all individuals with respect, and are able to build rapport by promoting empathy and compassion with patience and consistency.
• Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive
• Willingness to improve and grow within the company.
• Ability to multi-task, prioritize, manage time efficiently, and be flexible when needed.
• Displays qualities of a team player mentality and possesses a strong work ethic.
• Ability to work a flexible schedule, including after-hours for emergencies when applicable.

Education /Experience:

• Master’s degree in social work, mental health, psychology or related field is preferred. In lieu of a Master’s degree, a Bachelor degree in social work, mental health, psychology or related field is required.
• A minimum of two years’ experience working in supportive housing or related field preferred.
• Ability to work a flexible schedule and be on-call as needed.
• Excellent knowledge of community resources.
• Bilingual (English/Spanish or Creole/English) preferred.

Licenses/Certifications: Valid Driver’s license & proof of insurance.

This Position Is:

• A good fit for applicants with lived experience in homelessness, mental health and substance use disorders
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply

If you are interested in applying for this position, please forward your resume via email to Ana Paguada apaguada@carrfour.org

Questions?  Please contact Ana Paguada via email apaguada@carrfour.org or via telephone 305-371-8300 Ext. 1302

This position is posted on Indeed.com  Please use the website to submit your cover letter and resume.

Position: Chief Information Officer

Reports to: Chief Executive Officer

Supervises: System Administrators, Project Manager, and Data Analyst

Mission and Statement of Cooperation:

The mission of the Suncoast Partnership to End Homelessness (SPEH) is to prevent and end homelessness by uniting the communities of Manatee and Sarasota Counties through engagement and collaboration with business and civic leaders, service providers, faith-based organizations, advocates, concerned citizens, and people who are homeless or at risk of homelessness. SPEH encourages and expects a high degree of cooperation and collaboration among its staff and stakeholders. The specific duties of each position require flexibility and cooperation to achieve organizational goals and objectives.

Summary:

The person in this position will be responsible for timely completion of all necessary reporting requirements and will ensure outcomes are met related to funding received and implementation of enhancements to the Homeless Management Information System (HMIS) (locally referred to as Community Services Information System (CSIS). Additionally, the person in this position will be responsible for system-wide data quality and working collaboratively with other staff and coordinating assignments when necessary.

Essential Job Functions:

• Completes Federal reporting: Annual Performance Report (APR), Consolidated Annual Performance Evaluation Report (CAPER), Longitudinal System Analysis (LSA), System Performance Measures (SPMs), Housing Inventory Chart (HIC), and Point in Time (PIT). Additionally, produces Annual Homeless Assessment Report (AHAR).
• Assists with reporting associated with State, local, and private philanthropic funding sources.
• Reviews reports and records of activities to ensure progress is being accomplished toward specified grant objectives and modifies or changes methodology as required to redirect activities and attain objectives.
• Uploads data into the HUD repository for Supportive Services for Veteran Families (SSVF), Projects in Transition from Homelessness (PATH), and Runaway and Homeless Youth (RYE).
• Management of the ESNAPS and SAGE systems.
• Contributes to grant and funding applications.
• Development and implementation of CSIS policies and procedures.
• Customization of reports and assessments for internal and external use.
• Generates all system-level reports.
• Maintains an electronic copy of all reports created.
• Manages system configuration updates and changes for primary CSIS software site.
• Updates program-specific data elements and bed lists at least annually. Monitors bed utilization rates.
• Designs methods, procedures, and workflows for implementing CSIS projects.
• Works in tandem with staff to troubleshoot data entry and reporting issues.
• Responsible for data integrity and audits data to ensure compliance with local, state, and Federal requirements.
• Acts as the designated Data Security Officer liaison with the Department of Children and Families.
• Generates and reviews monthly data quality reports.
• Works in conjunction with CSIS users to resolve data quality issues.
• Address, maintain, and document resolution of system software complaints, concerns, and/or problems.
• Researches new technology and implementation of such.
• Provides in-house technical support and software updates/installations in conjunction with staff.
• Maintains phone systems, contacting phone carriers to resolve issues if necessary.
• Oversees IT-onboarding process for new Suncoast Partnership employees.
• Maintains and improves organization’s website, by providing necessary data, graphs, and charts.
• Announces major system updates to all users.
• Ensures users of the CSIS system have proper training.
• Facilitates CSIS Committee meetings.
• Participates in Continuum of Care (CoC), Leadership Council (LC), Board of Directors (BoD), and other meetings as directed.
• Provides information related to CSIS to interested agencies or other parties upon request.
• Assists the Chief Executive Officer and performs general related activities with outside agencies as necessary related to the work of Suncoast Partnership.
• Performs other duties assigned.

Knowledge, Skills, and Abilities:

• Bachelor’s degree from a four-year college or university or five years related experience and/or training or equivalent combination of education and experience.
• Two years or more of quality improvement /quality assurance experience preferred.
• Background in health and human services and Homeless Management Information System (HMIS) preferred.

• Must possess skills in operating office equipment, including but not limited to computers, software (word processing, spreadsheet, presentation, email) and telephones. Additionally, skills in system analysis and design, database administration, SQL, MS Office 365 Suite, Windows platforms, data dashboard and reporting software such as Tableau, Looker, or Power BI, website site design, content management, SQL Manager, PostgreSQL, Statistics, software testing, method and procedure development, documentation, technology course development and presentation, software conversion, cost/benefit analysis, project tracking and management, XML, networking technologies, hardware and software installation, code management, backup technology, disaster recovery, funding and grant application submission, and requirements planning are preferred.

• Ability to research and interpret regulations.
• Must be able to create and deliver presentations and trainings to groups.
• Attention to detail to ensure accuracy of data management and reporting.
• Ability to work in a fast-paced environment and prioritize tasks.

• Must work well under pressure.

• Must be flexible and able to multi-task.

• Must be solution-focused and organized in achieving objectives with all service users.

• Must have analytical, strategic, and critical thinking skills for effective problem-solving.

• Must be able to motivate and organize self to complete tasks with service users.

• Ability to maintain confidentiality in all aspects of the work environment.
• Must be able to foster a productive team working environment.

Working Conditions:

• Work is performed remotely, in an office setting, and occasionally in the community.

Physical Requirements:

• Must be able to read, write, speak, and comprehend English.

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.

• Ability to read computer screens and printed documents.

• Ability to hear well enough to communicate with colleagues and stakeholders.

Must pass a Level 2 Background Screening, as well as, sign and comply with the Affidavit of Good Moral Character.

Job Type: Full-time

Pay: $68,000.00 – $73,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Sarasota, FL 34234