POSITION DESCRIPTION Resident Services Coordinator
Job Summary: The Resident Service Coordinator will provide direct supportive services, employment and training support, and appropriate referrals for residents onsite at Carrfour Support Housing Programs.
207 NE 62TH STREET, MIAMI, FL 33135
1398 SW 1ST STREET, MIAMI, FL 33135
395 27TH STREET, WEST PALM BEACH, FL 33407
8500 HARDING AVE, MIAMI BEACH, FL 33141
Engage with residents to collaboratively complete the initial assessment and develop and implement individualized Housing Stability Plans (“HSP”) outlining short-term and long-term goals
Provide services utilizing evidence-based practice in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, trauma-informed care, Critical Time Intervention, and Housing First Practices to assist in obtaining/increasing income, promoting self-sufficiency, and housing stability.
Coordinate with community providers to offer additional services in the areas of, but not limited to: housing stabilization, money management, community integration, employment and training, benefits establishment, referrals to community providers for substance use, primary and mental health care, and all other services needed to assist the client in reaching their housing stability goals
Facilitate/Teach daily living skills and workshops for residents in groups and individually as outlined on each resident’s HSP
Conduct scheduled home visits with each resident at the frequency determined in collaboration with the Program Supervisor
Work with the property manager to establish community building activities (tenant council, residents’ meetings, etc.), facilitate/supervise workshops, and information sessions to meet residents’ needs and interests to enhance life skills.
Provide crisis intervention as needed under the supervision of the Clinical Director or Program Supervisor
Maintain all client records and information in accordance with our policies
Ensure compliance with HMIS and timely data entry into Service Point
Complete all documentation and paperwork in a timely and efficient manner
Actively participate in quarterly (at a minimum) staffing to address resident progress towards HSP goals and update as needed
Actively participate in weekly/monthly supervision
Attend scheduled workshops, training, and meetings as required
Cross-train across all programs/departments to ensure the success of Carrfour Supportive Services
Other duties as assigned to support and ensure the success of the program
Reports to the Program Supervisor
Understanding of working directly with formerly homeless individuals and families and at-risk populations by treating all individuals with respect and are able to build rapport by promoting empathy and compassion with patience and consistency.
Pays close attention to detail and demonstrates strong organizational skills.
Strong critical thinking skills and ability to problem solve.
Effective communication skills backed by detailed written documentation and comprehensive listening skills.
Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive
Ability to multi-task, prioritize and manage time efficiently.
Proficient in Excel, Adobe, Microsoft programs, Outlook, and understanding of database applications, including formulas, functions, data import/export, and creating charts.
High School Diploma or GED required,
Higher education in social work, mental health, psychology, or related field preferred but not required
Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds required
Individuals with less than five years of related field experience and may be required to become certified as a Behavioral Health Technician
Knowledge of community resources
Must have a valid driver’s license and reliable transportation
Ability to work a flexible schedule and be on-call as needed
Bilingual (English/Spanish or Creole/English) preferred
This Position Is:
A good fit for applicants with lived experience in homelessness, mental health and substance use disorder
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Since 1994, Florida Coalition to End Homelessness (FCEH) has distinguished itself as the state’s leading voice on homeless policy. Today, FCEH continues to demonstrate an unwavering commitment to addressing homelessness in Florida by working with state and federal stakeholders to develop solution-driven practices.
FCEH provides training, resources, support, and advocacy to assist members in their efforts to help the homelessness in their local communities. Our members come from a wide range of backgrounds, but all share a passion for helping others.