Carrfour Assistant Program Director

Title: Assistant Program Director

FLSA Status: Non-Exempt


  1. 395 27TH STREET, WEST PALM BEACH, FL 33407
  2. 207 NE 62TH STREET, MIAMI, FL 33138

Job Summary: The Assistant Program Director (APD) provides day-to-day program oversight and assist the Clinical Director with the operational success of Supportive Services Program at Carrfour Supportive Housing. Duties include team management, quality control, evaluation, development and coordination of all services offered to persons served.

Essential Duties/Expectations:


  • Lead role in the day-to-day operation and coordination of the Supportive Services Program
  • Assumes full responsibility for the CARISK data portal, the designated provider portal access system of Southeast Florida Behavioral Health Network (SEFBHN) who services as a key funder of services available on-site and is the designated Managing Entity (ME) for Palm Beach County.
  • In collaboration with the Director of Special Projects and Finance Dept., ensures that all required programmatic and financial reports, including monthly billing are completed accurately and submitted on a timely basis (by the 10th of each month) to the ME through the CARISK portal.
  • Maintain the accuracy of client files, including the sites electronic health record (EHR).
  • Participate with ongoing continuous quality improvement (CQI) initiatives to enhance program operations; attends the monthly CQI meeting facilitated by the ME.
  • Work in collaboration with property management staff to ensure timely recertification’s, including the Section 8 Mainstream Voucher Program for tenants participating in this program.
  • Assist with monthly unit inspections and addressing housing noncompliance issues.
  • Attends scheduled workshops, trainings, and meetings as required;
  • Reports to the Clinical Director.


  • Ensures that program is in full compliance with all funding sources by collaborating with the Director of Special Projects and Finance Department at least quarterly to monitor expenditures.
  • Work in collaboration with the property manager to report vacancies to the Carrfour Waitlist Coordinator, and maintain 95% occupancy rate.
  • Work in collaboration with property manager to reduce delinquency to no more than 3% rental arrears.

Program Development

  • Work in collaboration with the Property Manager and Services Team to establish community-building activities (tenant council, residents’ meetings, etc.) and facilitate/supervise workshops and information sessions to meet residents needs and interests to enhance life skills
  • Collaborate with community resources to improve resident quality of life.
  • Develop program initiatives to increase daily living and housing stability skills
  • Oversee coordination of all employment activities on site;

Tenant/Resident Relations

  • Work in collaboration with property manager to ensure community safety and security and timely completion and submission of incident reports
  • Provide crisis intervention services in coordination with the Clinical Manager;
  • Conduct case staffing quarterly (at a minimum) to address needs, strengths and employability skills, review Housing Stability Plans (HSP) and client progress;

Staff Management

  • Supervision of service staff to ensure that contractual services funded by the ME, including case management, intervention-individual, supported employment, supportive housing/living, incidental expenses, recovery support individual/group are provided and documented in both the clients’ file and the CARISK system.
  • On-going coaching of staff to ensure service interventions provided to residents are documented accurately and timely in the clients’ file and CARISK portal.
  • Assist in hiring, training and on-site supervision of assigned staff, including performance evaluations and progressive discipline.
  • Actively participate in individual and group supervision of staff;
  • Monitor all supportive services staff PTO and completes timesheets within required time frames.

Minimum Requirements:

  • Pays close attention to detail and demonstrates strong organization skills.
  • Proficient in Microsoft Office 365 programs, and CARISK knowledge preferred, strong critical thinking skills and ability to problem solve.
  • Effective communication skills, backed by detailed written documentation and comprehensive listening skills.
  • Understanding of working directly with formerly homeless individuals and families and at-risk populations by treating all individuals with respect, and are able to build rapport by promoting empathy and compassion with patience and consistency.
  • Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive
  • Willingness to improve and grow within the company.
  • Ability to multi-task, prioritize, manage time efficiently, and be flexible when needed.
  • Displays qualities of a team player mentality and possesses a strong work ethic.
  • Ability to work a flexible schedule, including after-hours for emergencies when applicable.

Education /Experience:

  • Master’s degree in social work, mental health, psychology or related field is preferred. In lieu of a Master’s degree, a Bachelor degree in social work, mental health, psychology or related field is required.
  • A minimum of two years’ experience working in supportive housing or related field preferred.
  • Ability to work a flexible schedule and be on-call as needed.
  • Excellent knowledge of community resources.
  • Bilingual (English/Spanish or Creole/English) preferred.

Licenses/Certifications: Valid Driver’s license & proof of insurance.

This Position Is:

  • A good fit for applicants with lived experience in homelessness, mental health and substance use disorders
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply

If you are interested in applying for this position, please forward your resume via email to Ana Paguada

Questions?  Please contact Ana Paguada via email or via telephone 305-371-8300 Ext. 1302

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